Eagle-i awarded AXA Assistance contract

11 Sep 2008

Eagle-i Telematics has won a major contract from AXA Assistance to supply a range of telematics-based geolocalisation services to its operations in thirteen European countries.

Under the deal, Eagle-i will provide in-vehicle positioning and PDA-based workflow solutions, web-based job management and fleet management solutions, and call-centre mapping solutions to AXA Assistance's European operations network. The contract also includes a range of professional services including consultancy and systems integration and implementation.

With Eagle-i solutions, AXA Assistance is able to quickly locate the nearest breakdown and recovery vehicle to an incident, dispatch instructions to the driver and provide the customer with a more accurate estimated time of arrival.

By using geolocalisation services through AXA Assistance's European call centre will enable it to meet the requirements of a pan-European e-Call initiative, the EC-led project to bring rapid assistance to motorists involved in collisions anywhere in the EU.

According to Eagle-i chief executive, Ian Walmsley, any AXA Assistance service provider vehicle equipped with our system is visible to the call centre network in real-time, enabling the call centre operator to speak to the recovery vehicle driver, to plot the co-ordinates or key in the approximate location, and to issue the relevant instructions to the nearest available recovery vehicle. This will help dramatically to speed up and improve service levels, and could mean, in extreme cases, the difference between life and death, he added.