Cordic chooses Loquendo speech technologies in latest generation fleet management system
22 Apr 2009
Cordic's cPAQ taxi despatch system now features Interactive Voice Response (IVR) enabled by Loquendo speech technology, according to announcements of both companies.
Featuring an innovative IVR platform, which is powered by Loquendo ASR automatic speech recognition and Loquendo TTS synthetic speech technologies, Cordic's advanced taxi despatch system includes the industry's first voice recognition feature for automated taxi bookings.
Cordic's IVR platform and voice recognition capability enables regular customers to book jobs and check the progress of their bookings without having to wait to speak to an operator or tying up valuable staff. When a regular caller's number is recognized, they are offered an immediate repeat pickup, which they can then accept or choose from a range of other options. Once the customer has booked a job, their personalized status is given back to the caller in one of Loquendo's award winning, lifelike voices.
Meeting the specific speech, prompt and response needs of the taxi or private hire company, the Cordic IVR solution offers 24/7 coverage and is highly configurable to meet. Every spoken message can be edited by the individual non-expert company user, and the overall result is a reliable, efficient, high quality and natural-sounding service that customers enjoy using.
According to Cordic's Commercial Director, Fara Arani, Cordic chose Loquendo technology for the reliability of its speech recognition and the quality of its human-like voices. "Cordic's IVR solution can enable the automated handling of between 25% - 40% of a taxi company's workload. And, our market leading voice recognition feature is the first to enable automated taxi bookings that comply with regulatory requirements set out by the Public Carriage Office in London".
"Cordic is an industry leader and its cutting edge fleet management solutions represent a reliable way for enterprises in the taxi and courier industries to optimize operations and cut costs," stated Rosanna Duce, VP International Sales at Loquendo. "Cordic's expertise and innovation coupled with Loquendo's speech excellence makes this a winning solution for today's demanding markets."